Roadside Advantage is provided by Motor One Group Pty Ltd trading as Customers for Life (ABN 31 097 188 219) (CFL). This document sets out the terms and conditions which apply to your Roadside Advantage coverage. It is a 24 hour a day, 7 days per week service available to members by ringing the toll-free number set out in this document. These terms and conditions do not affect your non-excludable rights under the Australian Consumer Law.
TO OBTAIN ASSISTANCE
Start by calling toll free 1800 244 615 and quote your Roadside Advantage membership number and your vehicle’s registration number.
Your Roadside Advantage membership commences 5 business days after CFL, or its nominated response provider, receives your details. The term of your membership will be notified to you by CFL or by one of its representatives. It will be for the term specified on your application.
COVERAGE BY ROADSIDE ADVANTAGE SERVICES
Roadside Advantage is available to you when:
ROADSIDE RESPONSE SERVICES
CFL’s response provider will provide the following services:
You are entitled to one Tow per breakdown. If the customer’s vehicle is unable to be quickly and safely mobilised, the vehicle including the driver will be transported to a nominated service centre or the owner’s home address. In a situation where the breakdown occurs on a trip or a holiday, we would transport the vehicle to the nearest service centre or mechanical repair facility. In an after-hours situation, arrangements can be made to store the vehicle and transport when the service centre or repair facility is open.
For each call out, 1 roadside response service will be provided only. For example, if your vehicle will not start, you will be given the option of the response provider attempting to jump start the vehicle or having the vehicle transported to a repairer/your home. A subsequent call out for the same reason within the same 24-hour period will be only provided at the customer’s expense. The roadside response services are set out above.
The Roadside Response Service is free from any additional charges, other than as described in these terms. Where you require the assistance of a locksmith, you must meet the charges of the locksmith in excess of $77.00 (inclusive of GST).
CFL will pay for your vehicle to be towed up to 50 kilometres and you will be required to pay for any additional towing costs. Where the response provider is required to travel more than 50 kilometres to provide the Roadside Response Service, you must meet the additional charges of the response provider. An estimate of those charges will be provided to you, where practicable, before the provision of the relevant services. If you do not agree to pay those additional charges, the Roadside Response Service sought by you does not need to be provided. Where additional charges are payable, you must pay those charges in cash or by the credit card nominated by the response provider and, if required by the response provider, before the service is provided.
WE’LL BE THERE WHEN YOU NEED IT MOST
CFL will arrange for the following additional response services up to a value, in aggregate, of $200.00 (inclusive of GST) (“Claim Limit”), during the term of your membership:
Furthermore, where a breakdown or collision has occurred involving your vehicle, CFL where requested to do so, will assist:
The Roadside Advantage Services are not available in the
SPECIAL CONDITION FOR MOTORCYCLES
CFL will satisfy up to $150.00 (inclusive of GST) of its service provider’s motorcycle towing cost service fee for towing services provided for a Roadside Response Service callout where the vehicle is a motorcycle (and none of the exclusions and limits apply and the other conditions have been met by you).
You must pay any charge in excess of that amount to the service provider in cash or by the credit card nominated by the service provider and if required by the service provider, before the service is provided.
To arrange and provide your Roadside Advantage benefits including any renewals, and to manage your and our rights and obligations arising from or in connection with Roadside Advantage membership including any disputes, CFL, its agents, representatives and response providers collect personal information from you and those authorised by you including without limitation motor vehicle dealerships, financial institutions, your agents and representatives, as well as from our agents and other we consider necessary. We also collect, use, and disclose your personal information for product development, marketing and promotions, research, IT systems maintenance and development and for other purposes with your consent or where authorised by law.
Where you require the assistance of a locksmith, the service provider will require photo identification, such as a current driver’s licence, before providing locksmith services.
We will not be responsible for any damage incurred, or for any repair costs that result from, moving your vehicle.
Where in CFL’s opinion, there is excessive or unreasonable use of the Roadside Advantage Services, CFL may require a service fee be paid prior to provision of any further Roadside Advantage Services. Example of when this may occur include multiple service calls in a given month, multiple service calls for the same issue or vehicle fault, or a customer failing to rectify an identified vehicle fault. If you have been advised that your Roadside Advantage membership is dependent upon your maintaining a Vehicle Protection Program, your Roadside Advantage membership will cease at the same time as your Vehicle Protection Program.
CFL may vary any of the fees, charges, monetary limits, terms and conditions in this document (and any variation of it) including exclusions and limits, by giving you not less than 30 days’ notice.
Notices addressed to your email or postal address last given to CFL by you or on your behalf, is deemed to be received by you two business days after sending.
TRANSFER OF MEMBERSHIP
You may transfer your membership to another vehicle owned or operated by you within seven days of the transfer by notifying CFL of:
The transfer will be effective 2 business days after the conditions above have been satisfied. CFL can transfer all its rights and obligations under this document (and any variation of it) and in relation to the Roadside Advantage Services at any time by notice to you.
TO MAKE A CLAIM
Start by calling toll free: 1800 244 615 and quote your Roadside Advantage membership number and your vehicle’s registration number.